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Navigating Success: Unveiling Guardhouse's 7-Step Pilot Process


January 12, 2024

Embarking on a journey to streamline your business processes and elevate your operations can be a daunting task. That's why at Guardhouse, we've crafted a meticulous 7-step pilot process designed to seamlessly integrate our solutions into your organisation. Let's delve into the intricacies of each step, showcasing how our app is not just a product but a partner in your quest for efficiency.

1. Business Analysis Meeting: Understanding Your Unique Landscape

The journey begins with a comprehensive Business Analysis Meeting where we invest in understanding your organisation's intricacies. We assess existing processes, technologies, and capabilities, identify current pain points, explore short and long-term business goals, and uncover the features and benefits you value the most. This step is crucial in gauging your change impact and readiness for the transformative journey ahead.

2. Pilot Plan: A Blueprint for Success

Within a day of the Business Analysis Meeting, we deliver a detailed Pilot Plan. This email summarises your needs and objectives, outlines a 4-week pilot plan with step-by-step support, and specifies the set-up and implementation requirements. Consider it your blueprint for success, tailored to your unique business landscape.

3. Set-up: Tailoring Guardhouse to Your Needs

With your approval, we dive into the customisation phase. We set up a free account, creating pre-configured rosters and handling data entry to ensure a seamless transition. This step is where Guardhouse becomes uniquely yours, aligning with your business requirements and objectives.

4. Training: Empowering Your Team for Success

Knowledge is power, and we believe in empowering your team. We offer free, weekly training sessions throughout the pilot, whether on-site, online, or through a blended approach. The number of trainees is tailored to the size of your business. Our goal is not just to train but to develop early adopters into internal champions. For on-site visits outside of Sydney, we cover travel expenses for the first visit.

5. Target Pilot: Supporting Your Business Every Step of the Way

The 4-week pilot phase is a collaborative effort. We assist in selecting customers for the pilot, provide communication support for staff and customers, adopt an agile process tailored to your pace, collect feedback and observation data, and promptly make adjustments based on the collected insights. Your success is our success, and we're committed to ensuring a smooth transition.

6. Review and Agree: Charting the Course Forward

Post-pilot, we regroup to assess the journey. Together, we evaluate what went well, identify specific focus areas for a successful roll-out, discuss pricing and contract negotiation, determine the timing for the roll-out, and address change management considerations. This step ensures that our partnership aligns with your evolving needs.

7. Roll Out + Implementation

The culmination of the process sees Guardhouse adopted by your entire business. We provide free ongoing training and support, maintaining the same service level at every stage. Our commitment doesn't end with the implementation; we're your partner in ongoing success.

In choosing Guardhouse, you're not just adopting a tool; you're partnering with a team dedicated to your success. Our 7-step pilot process is a testament to our commitment to making your business thrive. So, let's navigate this journey together, turning challenges into opportunities and unlocking the full potential of your organisation. Book a free consultation with us today to get started.

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